To avoid any misunderstandings here are our pupils’ terms and conditions, we have tried to make them as easy to read as possible for you:
PassWithMus instructors will provide the pupil with a dual controlled car, in a clean and roadworthy condition.
All of PassWithMus instructors will professionally represent themselves and be smart in appearance.
PassWithMus driving instructors will abide by an equal opportunity policy and will not discriminate against race, colour, creed, gender or sexual orientation etc.
Driving Test:
Your PassWithMus instructor is entitled to withdraw their car for the usage of your test, should they feel you are not ready. Your PassWithMus instructor will always give you a minimum of 5 working days notice, providing you haven’t come to the instructor at short notice (less than five working days).
You are allowed to take your driving test if you do not pass a mock driving test, as long as your PassWithMus instructor is confident you still have a reasonable chance of passing.
Very occasionally, instructors can become ill at short notice. In the event that this happens, we will endeavour to find you another instructor, but cannot guarantee anything at such short notice.
If the DVSA examiner has declined to go out on test in your instructor’s car because it’s not roadworthy for any reason such as a nail in tyre or brake light not working, your driving instructor will pay for your a replacement test.
In the event that you (the pupil) damages the car during the driving test, where the total repair cost is less than the instructor’s insurance excess, you will be required to pay for the damages to the car.
Please note, your instructor may charge additional fees on your driving test day.
The easiest way to resolve any problems that you may experience is to speak to the instructor. The instructor will ensure that any issues are rectified. If you are still not satisfied please write to us info@passwithmus.co.uk. Please remember that the instructor will have the opportunity to respond as well. Similarly, we would like to hear any positive feedback.
You are required to give a minimum of 48 hours notice to your instructor should you wish to cancel a lesson. Anything less than 48 hours and your instructor is entitled to charge you the normal lesson rate or the prorated amount if it’s a block booking, which includes the discount.
If your instructor turns up on time to pick up point and you do not show your instructor will wait 15 minutes if there is no contact made between you. After 15 minutes instructor will leave and you will have to pay for the lesson.
Your instructor will endeavour to arrive on time however, due to unforeseen circumstances such as breakdown, accidents, traffic hold ups etc, lesson times may need to change or even be cancelled. If cancelled by your Instructor, no fee will be charged.
You must not be under the influence of drugs/alcohol during the training. In the event of there being any signs of drugs/alcohol misuse, your instructor will withhold the use of the training vehicle for use of tuition or driving test until you are in a legal and fit state to drive. Any prescribed medication that may affect your driving should be declared to the instructor and to the DVLA medical board.
It is your responsibility to present your valid UK provisional driving license before the start of your first lesson. Failure to do so entitles the instructor to cancel any lessons you have booked within 48 hours, and you may be charged.
In the event that the teaching vehicle has a mechanical fault during the lesson, which could not be prevented, our PassWithMus instructor will pass the remaining time left onto your next lesson. If this is not possible, they will offer a refund for the remaining minutes owed.
In the event that the car is damaged due to driver error from the pupil, any time spent resolving the issue will count as the pupil’s lesson time.
For example: if the pupil hits the kerb on a road and damages the alloy/punctures a tyre, the pupil will lose any remaining minutes it takes to change the tyre. The instructor will not charge the pupil for the damages – only lesson time may be lost.
PassWithMus is committed to protecting and respecting your privacy. By booking, you are agreeing to be bound by our GDPR policy.
We collect data when you contact us by phone, email and in person, this includes Contact Details, Photographic Image, Driver Licence & NI details, Test details including results and Payment Details to facilitate bookings, training, issuing attendance and qualification certificates, and communicating with GOV.UK on your behalf. We may also notify you to changes to our services, provide information or updates to relevant rules and regulations, seek your views or comments on the services we provide, and with your permission send other communications which you have requested and that may be of interest to you.
You have the right to opt out of the above, request to access, update or erase data.
For more details or a copy of these terms and conditions, please contact us on 07300500033.